Success can build a culture of arrogance that will destroy a company | Quartz

Many of Nortel’s problems came from a culture that got baked into the company long before it was in trouble.

In the ’70s, it could essentially tell customers what technology they needed, and charge what it wanted.

The company had extraordinary success doing exactly that.

via Success can build a culture of arrogance that will destroy a company – Quartz.

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